1. Shipping Coverage & Costs
- Dezzi Fashion offers worldwide shipping.
- Shipping costs are covered by Dezzi Fashion, excluding customs fees and VAT.
- Customs duties, taxes, and VAT are not included and may vary depending on the destination country. These costs are the responsibility of the customer.
2. Courier Partners
We ship internationally using trusted courier services, including:
- DHL
- UPS
- FedEx
The courier used may vary depending on your location.
3. Shipping Schedule
- Orders are shipped on business days only (Monday–Friday).
- No shipments are made on weekends or official holidays.
- Customers will be notified accordingly regarding their shipment.
4. Delivery Time
- Estimated delivery time is 2–14 business days, depending on the destination.
- Delivery times exclude customs procedures, which may vary by country.
- In some cases, courier tracking systems may display a later estimated delivery date; however, orders often arrive earlier than indicated.
5. Delivery Process
- Upon delivery, the customer is required to sign for the package.
- If the package is not signed, the courier will attempt redelivery and contact the customer.
6. Customs & Import Duties
- Orders may be subject to customs fees, including taxes, duties, processing, or brokerage fees upon arrival in the destination country.
- These charges are the sole responsibility of the customer.
- Dezzi Fashion is not responsible for any customs fees incurred.
- If customs fees are accepted and paid by the customer, these costs are non-refundable, even in case of a return.
- Customs processing may cause delivery delays. For such cases, customers are advised to contact their local customs office.
7. Quality Control & Responsibility
- All products undergo strict quality control before shipping.
- This includes inspection and video documentation of measurements and condition by experienced staff.
- Dezzi Fashion does not ship defective items.
- The company is not responsible for any issues arising after delivery.
8. Claims & Issues
- To submit a claim (e.g., damages, sizing concerns), the customer must provide clear evidence, such as photos or videos.
- Claims without sufficient proof may be rejected.
