1. Custom-Made Dresses (Made-to-Measure)
All dresses tailored according to the client’s specific measurements and requests are considered custom-made products.
For these items:
- Refunds and returns are not accepted.
- The client is fully responsible for providing accurate measurements.
- We ensure each dress is produced according to the approved design and specifications.
2. Ready-to-Wear Dresses
Refunds or returns are accepted only under the following conditions:
- The delivered product does not match what was presented in photos or videos.
- The size received does not correspond to the size ordered.
3. Refund Request Deadline
- Any refund request must be submitted within 24 hours of receiving the product.
- Requests made after this timeframe will not be considered.
4. Return Conditions
To qualify for a return:
- The dress must be unused, unworn, and in original condition.
- All original tags and packaging must be intact.
- Items damaged due to customer use will not be accepted.
5. Refund Process
- Once the returned item is received and inspected, the refund will be approved if all conditions are met.
- Refunds are issued via the original payment method.
- Processing time may take 5–10 business days.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the error is on our side.
- Original shipping fees are non-refundable.
7. Right to Refuse
Dezzi Fashion reserves the right to refuse any refund or return request if the above conditions are not met.
8. Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Sale items
- Gift cards
If you have questions or concerns about your specific item, we encourage you to contact us before making a purchase.
9. Exchanges
- There is no international exchange policy at Dezzi Fashion.
10. Quality & Responsibility
- Dezzi Fashion does not ship dresses with defects.
- Every order undergoes strict quality control, handled by experienced professionals.
- The seller is not responsible for any defects or damages after the dress has been delivered to the customer.
