1. Product Policies
Dezzi Fashion has 3 types of products:
- Pre-made products (products that have standard sizing – XS, S, M, L, XL, and XXL that can be ordered through our shop)
- Custom-sizing products (products that Customers can order according to their sizes that can be ordered by contacting us on WhatsApp)
- Made-on-Request products ( products that will be made based on the Customer’s requests on sizing and designs that can be ordered through Book an Appointment option)
If the Customer purchases a Pre-made product, he/she will receive the same product as seen on Dezzi Fashion’s official website, but the customer understands that there may be a slight color difference, due to the different color settings in different monitors/screens.
The ordered products are handmade and contain handwork and if there isn’t a special request from the client the dress will be recreated in a completely identical way!
Dezzi Fashion products take 3-45 days to be produced, depending on the complexity of the product. For the delivery date as the deadline, the Customer will be informed by our Sales Team.
Exceptions to the timeframe of 3-45 days are the cases where the material is not in stock and it has yet to arrive, and/or unpredicted circumstances, which the Customer will be informed about by our Sales Team.
2. Shipping policy
The shipping, customs fees and VAT costs will not be covered by Dezzi Fashion.
Dezzi Fashion offers worldwide shipping. The courier companies used for shipping are depending on your location:
- DHL
- FedEx
The products can only be shipped during weekdays.
The product(s) take(s) 2-8 business days to arrive at the Customer’s delivery address (not including your customs process that might take).
The express posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the Customer shouldn’t be alarmed.
Once the product(s) is(are) delivered, the Customer is required to sign the package. If the package is not signed, courier posts will attempt to deliver the package a few more times and get in contact with the Customer.
2.1.Customs
Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible.
We are not responsible for any customs fees incurred on your order.
If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.
Customs processing may delay the delivery of your order.
If you experience such delays please check with your local Customs offices.
3. Refund & Return Policy
We have a 24-hour return policy, which means you have 24 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by sales@dezzifashion.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@dezzifashion.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If your request is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 30 days.
Any duties, taxes, shipping, and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified via email if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase.
3.1.Exceptions / non-returnable items
Certain types of products cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
3.2.Exchanges
There is no international exchange policy at Dezzi Fashion.
With regards to measurements and dresses that are customized, there can always be small deviations since it is not possible to have a perfect fit without having at least one fitting.
The seller is not responsible for any defects after the dress is delivered to the Customer. Dezzi Fashion does not ship dresses with defects. Every order is going through Quality control, which is made by a professional and experienced staff member.
